:root {
  --navy: #0c4e68; --navy-2: #0a3f55; --navy-3: #072f40; --gold: #e49a25; --gold-soft: #fdf3e2;
  --green: #25D366; --green-ink: #128c4a; --green-soft: #e7f8ee;
  --bg: #f4f6f8; --card: #fff; --line: #e3e8ec; --text: #1d2a33; --muted: #6b7a85;
  --ok: #1f8a4c; --ok-bg: #e6f5ec; --err: #c0392b; --err-bg: #fdecea;
  --in: #fff; --out: #d9fdd3; --bot: #e8f1f5; --r: 10px;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { font-family: 'IBM Plex Sans Arabic', system-ui, sans-serif; background: var(--bg); color: var(--text); font-size: 14px; }
[hidden] { display: none !important; }
button, input, select, textarea { font: inherit; color: inherit; }
input, select, textarea { width: 100%; border: 1px solid var(--line); border-radius: 8px; padding: 9px 11px; background: #fff; }
input:focus, select:focus, textarea:focus { outline: 2px solid rgba(12, 78, 104, .25); border-color: var(--navy); }
textarea { resize: vertical; line-height: 1.7; }
code { background: #eef2f5; border-radius: 5px; padding: 2px 6px; font-size: 13px; }
.muted { color: var(--muted); } .small { font-size: 12.5px; } .err { color: var(--err); min-height: 1em; }

.btn { border: 1px solid var(--line); background: #fff; border-radius: 8px; padding: 8px 16px; cursor: pointer; font-weight: 500; white-space: nowrap; }
.btn:hover { border-color: var(--navy); }
.btn.primary { background: var(--navy); border-color: var(--navy); color: #fff; }
.btn.primary:hover { background: var(--navy-2); }
.btn.danger { color: var(--err); } .btn.danger:hover { border-color: var(--err); }
.btn.ghost { background: transparent; border-color: transparent; }
.btn.sm { padding: 5px 11px; font-size: 13px; }
.btn.block { width: 100%; padding: 11px; }
.btn:disabled { opacity: .5; cursor: default; }
select.sm { width: auto; padding: 5px 8px; font-size: 13px; }

.f { display: block; margin-bottom: 13px; }
.f > span { display: block; font-weight: 500; margin-bottom: 5px; font-size: 13px; }
.f small { display: block; margin-top: 4px; }
.grid2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 0 16px; }
.row { display: flex; gap: 8px; } .row input { flex: 1; }


/* الدخول — لوحة الشعار + نموذج */
.login { min-height: 100%; display: grid; grid-template-columns: 1.1fr 1fr; background: #fff; }
.login-brand { position: relative; overflow: hidden; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 28px;
  background: radial-gradient(120% 90% at 70% 20%, var(--navy) 0%, var(--navy-2) 55%, var(--navy-3) 100%); color: #fff; padding: 40px; }
/* نمط خافت من القوس الذهبي يتكرر — صدى الشعار لا زخرفة مضافة */
.login-brand::before { content: ""; position: absolute; inset: 0; opacity: .07;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 80 96'%3E%3Cpath d='M40 14 L58 26 L58 58 L40 72 L22 58 L22 26 Z' fill='none' stroke='%23e49a25' stroke-width='3' stroke-linejoin='round'/%3E%3C/svg%3E");
  background-size: 64px 77px; }
.login-mark { width: min(300px, 60%); position: relative; filter: drop-shadow(0 18px 40px rgba(0,0,0,.25)); }
.login-tag { position: relative; text-align: center; font-size: 26px; font-weight: 300; line-height: 1.6; margin: 0; }
.login-tag span { display: block; font-size: 14px; opacity: .7; margin-top: 4px; }
.login-card { align-self: center; justify-self: center; width: 100%; max-width: 380px; padding: 32px 24px; text-align: center; }
.login-mark-sm { display: none; width: 84px; margin: 0 auto 10px; }
.login-card h1 { margin: 0 0 4px; font-size: 26px; font-weight: 300; color: var(--navy); }
.login-card h1 b { font-weight: 700; }
.login-card p.muted { margin: 0 0 26px; font-size: 13px; }
.login-card .f { text-align: start; }

/* الإطار */
#app { display: flex; flex-direction: column; height: 100%; }
.top { box-shadow: inset 0 3px 0 var(--navy); display: flex; align-items: center; gap: 18px; padding: 0 18px; height: 58px; background: #fff; border-bottom: 1px solid var(--line); flex-shrink: 0; }
.brand { display: flex; align-items: center; gap: 10px; color: var(--navy); font-size: 16px; font-weight: 300; }
.brand b { font-weight: 300; } .brand b span { font-weight: 700; }
.brand img { border-radius: 9px; display: block; }
.tabs { display: flex; gap: 4px; flex: 1; }
.tabs button { border: 0; background: none; padding: 8px 14px; border-radius: 8px; cursor: pointer; color: var(--muted); font-weight: 500; }
.tabs button.on { background: var(--gold-soft); color: var(--navy); box-shadow: inset 0 -2px 0 var(--gold); }
.who { display: flex; align-items: center; gap: 10px; font-size: 13px; }
.badge { white-space: nowrap; font-size: 12px; padding: 3px 10px; border-radius: 99px; background: var(--bot); color: var(--navy); }
.pill { background: var(--gold); color: #fff; border-radius: 99px; font-size: 11px; padding: 1px 7px; margin-inline-start: 4px; }
.banner { padding: 9px 18px; font-size: 13px; background: var(--gold-soft); border-bottom: 1px solid #f2dcb5; }
.banner.err { background: var(--err-bg); border-color: #f5c6c0; color: #7a2018; }

.view { flex: 1; min-height: 0; }

/* المحادثات */
.inbox { display: grid; grid-template-columns: 340px 1fr; }
.list { border-inline-end: 1px solid var(--line); background: #fff; display: flex; flex-direction: column; min-height: 0; }
.list-head { padding: 12px; border-bottom: 1px solid var(--line); }
.chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.chips button { border: 1px solid var(--line); background: #fff; border-radius: 99px; padding: 3px 11px; font-size: 12.5px; cursor: pointer; }
.chips button.on { background: var(--navy); border-color: var(--navy); color: #fff; }
.convs { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; }
.convs li { padding: 12px 14px; border-bottom: 1px solid var(--line); cursor: pointer; display: grid; grid-template-columns: 1fr auto; gap: 3px 8px; }
.convs li:hover { background: #f8fafb; }
.convs li.on { background: var(--gold-soft); }
.convs .nm { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.convs .tm { font-size: 11.5px; color: var(--muted); }
.convs .pv { grid-column: 1 / -1; font-size: 12.5px; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.convs .tags { grid-column: 1 / -1; display: flex; gap: 5px; }
.convs .empty-li { cursor: default; color: var(--muted); text-align: center; padding: 30px; display: block; }
.tag { font-size: 11px; padding: 1px 8px; border-radius: 99px; background: #eef2f5; color: var(--muted); }
.tag.waiting { background: #fff1d6; color: #8a5a00; }
.tag.open { background: var(--green-soft); color: var(--green-ink); }
.tag.bot { background: var(--bot); color: var(--navy); }
.tag.closed { background: #eef0f2; color: #8a959d; }

.chat { display: flex; flex-direction: column; min-height: 0; background: #efeae2; }
.empty { margin: auto; text-align: center; color: var(--muted); }
.empty-mark { width: 110px; opacity: .22; margin-bottom: 8px; filter: grayscale(.2); }
#chatBody { display: flex; flex-direction: column; height: 100%; min-height: 0; }
.chat-head { display: flex; align-items: center; gap: 12px; padding: 10px 16px; background: #fff; border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.chat-head .who-box { flex: 1; min-width: 160px; }
.chat-head .actions { display: flex; gap: 6px; flex-wrap: wrap; }
.back { display: none; }
.msgs { flex: 1; overflow-y: auto; padding: 18px 6%; display: flex; flex-direction: column; gap: 6px; }
.m { max-width: 72%; padding: 7px 11px 5px; border-radius: 10px; box-shadow: 0 1px 1px rgba(0,0,0,.06); white-space: pre-wrap; word-wrap: break-word; line-height: 1.65; }
.m .meta { font-size: 10.5px; color: var(--muted); margin-top: 2px; display: flex; gap: 6px; justify-content: flex-end; }
.m.in { background: var(--in); align-self: flex-start; border-start-start-radius: 2px; }
.m.agent { background: var(--out); align-self: flex-end; border-start-end-radius: 2px; }
.m.bot { background: var(--bot); align-self: flex-end; border-start-end-radius: 2px; }
.m .who-l { font-size: 11px; font-weight: 600; color: var(--navy); margin-bottom: 2px; }
.m.failed { outline: 1px solid var(--err); }
.m .ferr { color: var(--err); font-size: 11px; }
.m img { max-width: 260px; border-radius: 6px; display: block; }
.sys { align-self: center; font-size: 11.5px; background: #fff8e6; color: #7a5a14; padding: 3px 12px; border-radius: 8px; max-width: 86%; text-align: center; }
.window-warn { background: var(--err-bg); color: #7a2018; font-size: 12.5px; padding: 8px 16px; }
.composer { display: flex; gap: 8px; padding: 10px 14px; background: #f0f2f5; align-items: flex-end; }
.composer textarea { resize: none; max-height: 140px; border-radius: 20px; padding: 9px 14px; }
.composer .btn { border-radius: 20px; background: var(--navy); border-color: var(--navy); color: #fff; font-weight: 600; }
.composer .btn:hover { background: var(--navy-2); }

/* الإعدادات */
.settings { overflow-y: auto; padding: 20px 18px 40px; }
.subtabs { display: flex; gap: 6px; flex-wrap: wrap; margin: 0 auto 16px; max-width: 900px; }
.subtabs button { border: 1px solid var(--line); background: #fff; border-radius: 8px; padding: 7px 14px; cursor: pointer; }
.subtabs button.on { background: var(--navy); color: #fff; border-color: var(--navy); }
.sub { max-width: 900px; margin: 0 auto; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 18px 20px; margin-bottom: 16px; }
.card h3 { margin: 0 0 12px; font-size: 15.5px; color: var(--navy); }
.card.narrow { max-width: 520px; margin: 20px auto; }
.card.note { background: var(--gold-soft); border-color: #f2dcb5; line-height: 1.9; }
.card.note ol { margin: 0; padding-inline-start: 20px; }
#v-account { overflow-y: auto; padding: 0 16px; }
.howto { line-height: 2.1; padding-inline-start: 18px; margin: 0; }

.modes { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 10px; margin-bottom: 8px; }
.mode { display: flex; gap: 10px; border: 1.5px solid var(--line); border-radius: 10px; padding: 12px; cursor: pointer; align-items: flex-start; }
.mode input { width: auto; margin-top: 4px; }
.mode b { display: block; margin-bottom: 3px; }
.mode span { font-size: 12.5px; color: var(--muted); line-height: 1.6; }
.mode:has(input:checked) { border-color: var(--navy); background: #f2f8fa; }

.opts { display: flex; flex-direction: column; gap: 10px; margin-bottom: 10px; }
.opt { border: 1px solid var(--line); border-radius: 10px; padding: 12px; display: grid; grid-template-columns: 70px 1fr 160px auto; gap: 8px; align-items: start; }
.opt textarea, .opt .dep { grid-column: 2 / 4; }
.opt .rm { color: var(--err); }
.preview summary { cursor: pointer; color: var(--navy); font-size: 13px; margin-top: 10px; }
.preview pre, .sim-out { white-space: pre-wrap; background: #f6f8fa; border-radius: 8px; padding: 12px; font-family: inherit; line-height: 1.8; margin: 8px 0 0; }
.sim-out:empty { display: none; }

.tbl { width: 100%; border-collapse: collapse; margin-bottom: 12px; }
.tbl th, .tbl td { text-align: start; padding: 9px 8px; border-bottom: 1px solid var(--line); font-size: 13px; }
.tbl th { color: var(--muted); font-weight: 500; }
.dept-row { display: flex; gap: 10px; align-items: center; padding: 10px 0; border-bottom: 1px solid var(--line); }
.dept-row div { flex: 1; } .dept-row .small { display: block; }
.kv { display: grid; grid-template-columns: 110px 1fr auto; gap: 10px; align-items: center; margin-bottom: 8px; }
.kv code { overflow-wrap: anywhere; padding: 7px 10px; }

dialog { border: 0; border-radius: 14px; padding: 22px; width: min(520px, 94vw); }
dialog::backdrop { background: rgba(10, 30, 40, .45); }
dialog h3 { margin: 0 0 14px; color: var(--navy); }
.dlg-actions { display: flex; gap: 8px; margin-top: 6px; }
.check { display: flex; gap: 8px; align-items: center; margin-bottom: 12px; }
.check input { width: auto; }

.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%) translateY(80px); background: var(--text); color: #fff;
  padding: 10px 18px; border-radius: 10px; transition: transform .25s; z-index: 50; max-width: 90vw; }
.toast.show { transform: translateX(-50%) translateY(0); }
.toast.err { background: var(--err); } .toast.ok { background: var(--ok); }

@media (max-width: 760px) {
  .login { grid-template-columns: 1fr; } .login-brand { display: none; } .login-mark-sm { display: block; }
  .top { gap: 8px; padding: 0 10px; } .brand b, #meName { display: none; }
  .tabs button { padding: 7px 9px; }
  .inbox { grid-template-columns: 1fr; }
  .inbox.chatting .list { display: none; }
  .inbox:not(.chatting) .chat { display: none; }
  .back { display: inline-block; }
  .msgs { padding: 14px 10px; } .m { max-width: 88%; }
  .opt { grid-template-columns: 1fr 1fr; } .opt textarea, .opt .dep { grid-column: 1 / -1; }
  .kv { grid-template-columns: 1fr auto; } .kv span { grid-column: 1 / -1; }
}